W6 - BPR Basic

BPR includes business strategy, business processes and IT, they are supporting the firm in different levels, and it is about a huge change within a targeted firm.

IT changes business process

IT facilitates organization to automate the manual process and increase the performance of firm. It also helps for share information and communication among different parties in order to optimize the decision making.

IT in BPR

IT also brings chances to business process, and improves the business process by providing solution.

The Leavitt Diamond

There are 4 elements: information technology use, business processes, organizational form and requisite people skills.

They use for implementing change, these 4 elements will changes together if any one of them need change.

The first wave of business process is that more degree of IT enablement, more richness of business transformation.

Total quality management

TQM is a management approach which crosses the entire firm to satisfy customer satisfaction continuously.

BPR (1wave) VS TQM

	BPR	TQM
Size of change	Revolution	Evolution
Magnitude of targeted improvement	Huge change at 1 time (1 shot project)	Little by little by many phases (continuous project)
Execution approach	Top down	Bottom Up
IT involved	IT based	Non-IT based

In reality, firm uses both BPR and TQM together in order to redesign the business process. There could be involved BPM, which is a cycle to look after the BPR. The reason why running BPR is to meet the customer-centric generation in order to add value to the business and bring along with positive customer experience.

BPMN

It generates the notation for business user to understand rapidly. So business user is able to monitor and manage the business processes.

My point of view

Traditionally, the manager only focus on TQM, however, IT/IS is now essential in the business world, to handle this factor, manager could be unable to deal with it, so this is the reason why IS/IT staffs are here to align the different departments in the firm to focus on the same direction and act as a bridge to connect different departments inside or even outside the firm. I am interested in how BPMN is able to enable business user to let them to become the administrator of the business process.

Other sources describe

Source: http://en.wikipedia.org/wiki/Business_process_reengineering

 

 The Six Sigma process improvement originated in 1986 from Motorola’s drive towards reducing defects by minimizing variation in processes through metrics measurement. Applications of the Six Sigma project execution methodology have since expanded to include practices common in Total Quality Management andSupply Chain Management, such as increasing customer satisfaction, and developing closer supplier relationships. The main difference between TQM and Six Sigma (a newer concept) is the approach. TQM tries to improve quality by ensuring conformance to internal requirements, while Six Sigma focuses on improving quality by reducing the number of defects and impurities.