W8 - Redesign Process

As we learnt from the last lecture,there are 5 phrases of BPR Methodologies.
This lecture focuses one of the phrases, "Process redesign", which includes 5 steps. The first two steps were mainly discussed.
Figure 1 summarizes the overview of the areas we are focusing in these two lectures and their inter-relationship.

Figure 1. Overview

Scoping the Process

1. Operationalize process performance targets     -> List and priortize stated goals

2. Define process boundaries
     -> State the starts, ends, customers, inputs, outputs, triggers and so on to limit the size of the process

3. Identify key process issues
     -> Start assessment point for the BPR team through various methods

4. Understand best practices & define initial visions
     -> Understand known best practices for the selected process
     -> Define initial visions which may be changed many times as it progresses

5. Familiarize participants with BPR software
     -> Learn to use the selected BPR software

6. Outline data collection plan & collect baseline data
     -> identify data collection difficulties and methods
7. Plan for modelling phrase
     -> plan for modelling

Modeling and Analysis with BPR Software
The use of software can help describe a process and show the relationships between data.