W10 - Redesign Principles

The main focus of this week lecture is the further discussion of BPR methodologies - Process redesign.  This week focus on discussing the principles of restructuring the process and informating the process. There are three different types for redesigning a business process, they are “Restructuring the process”, “Informating the process” and “Minding the process” respectively. This week lecture mentioned the first two types.

The picture shown below can give a brief idea of the redesign Principles:

Restructuring the process

There are four principles of restructuring and reconfiguring the process:
#1. Lose Wait
#2. Orchestrate
#3. Mass- Customize
#4. Synchronize

 #1. Lose WaitThe basic concept for Lose Wait is to reduce waiting time in process links to create value. Common tactics for Lose Wait are Concurrency, Closed-Loop, Not Gating Main Process, Continuous Flow and Upstream Relives Downstream.

 #2. OrchestrateThe main focus for Orchestrate is to let the fastest and most able enterprise to execute the process. Common tactics for Orchestrate are Partnering, Outsourcing, In-sourcing and Routing through an Intermediary.

#3. Mass-CustomizeThe main focus for Mass-customize is to flex the process for anytime, anyplace and any way. Common tactics for Mass-customize are Flexing Time, Flexing Space, Modularity and Dynamic Customization.

#4. SynchronizeThe main focus for Synchronize is to flex the process for anytime, anyplace and any way. Common tactics for Synchronize are Match Offerings, Common Process Platforms and Track Movement.

Informating the process

There are three principles of changing the information flows around the process:
#5. Digitize and Propagate
#6. Vitrify
#7. Sensitize

# 5. Digitize and PropagateThe main focus for Digitize and Propagate is to capture information digitally at the source and propagate it throughout the process. Common tactics for Digitize and Propagate are Digitize at Source, Make the Process Paperless, Make Information Accessible Upstream and Downstream, and Shrink the Distance between the Information and the Decision.

#6. VitrifyThe main focus for Vitrify is to provide glass- like visibility through fresher and richer information about the process. Common tactics for Vitrify” are On-demand Information Tracking, On-the-fly Reporting and Analysis and Standard Partner Interface.

# 7. SensitizeThe main focus for Sensitize is to fit the process with sensors and feedback loops to prompt action. Common tactics for Sensitize are Process Dysfunction and Monitor Environmental Change. 

The first reference [shown below] mentioned about the principle #0 Streamline which our lecture note did not talk about, this principle means remove waste, simplify and consolidate similar activities.